To check your refund status, you need the amount of the New York State refund you requested. See Requested refund amount to learn where to find this amount.
Note: You cannot use Check Your Refund Status to view the status of a payment. To confirm your payment was received, check with your financial institution.
To check the status of an amended return, call us at 518-457-5149.
Para español, llámenos al 518-457-5149—oprima el dos.
When you submit your tax return, it will go through several steps of processing. Each return is different. A simple return will process faster, but returns requesting certain credits that are an attractive target for fraud will likely require additional review by one or more department-review systems.
Select the type of refund status message you received for an explanation of your return and refund status.
When your refund status changes, the message will automatically update in our automated phone system, our online Check Your Refund Status tool, and the account information available to our Call Center representatives.
We do not have any information about your return at this time. E-filed returns could take one week to post to our system; mailed returns can take up to three weeks to post to our system. If you e-filed, check your email, tax software or tax preparer to ensure it has been accepted.
This refund status will continue to display until your return posts to our system. When it does, your refund status will automatically update.
We have received your return and it is being processed. No further information is available at this time.
This is a general processing status. While in this stage, our Call Center representatives have no further information about your return.
Unless your return is selected for additional review, or we request additional information, this will be your status throughout processing until we schedule a refund issue date.
When we schedule a refund issue date, your status will automatically update.
We received your return and it requires further review. This may result in your New York State return taking longer to process than your federal return. No further information is available at this time.
Our automated processing system scans every return for errors and signs of fraud. Depending on the result of your return's scan, we may need to manually review it.
Your return may remain in this stage for an extended period of time to allow us to review.
This status may update to processing again, or you may receive a request for additional information.
We sent you a letter requesting additional information. You should receive the letter within 2 weeks. To respond to your letter quickly and easily online—and to review our checklists for a complete response—select Help in the upper-right corner of this page.
If you receive this status, we need more information from you before we can finish processing your return and refund. You will receive a Request for Information letter (Form DTF-948 or DTF-948-O) with details about the information we need and how to respond to the letter.
You can view the letter we mailed in your Individual Online Services account, using our Respond to Department Notice application. You don't need to wait for the mailed letter to respond. See Respond to a letter requesting additional information to learn more.
We processed your return and adjusted the refund amount that you claimed. You will receive correspondence explaining the adjustment.
If we made one or more adjustments to your personal income tax return:
Your return has been processed. A direct deposit of your refund is scheduled to be issued on [mm/dd/yyyy]. If your refund is not credited to your account within 15 days of this date, check with your bank to find out if it has been received. If it’s been more than 15 days since your direct deposit issue date and you haven’t received it yet, see Direct deposit troubleshooting tips.
If you requested direct deposit, you'll receive this status when we've scheduled your refund issue date.
Allow 15 days from your refund issue date to receive your refund. If you don't receive your refund within 15 days, call your bank.
Your refund check is scheduled to be mailed on [mm/dd/yyyy]. If you have not received your refund within 30 days of this date, call 518-457-5149.
If you requested to receive your refund in the form of a check, you'll receive this status message when we've scheduled your refund check to be mailed.
When you use Check Your Refund Status, you'll enter information we use to verify your identity. Locate the refund amount you requested on your tax return using the chart below.
| If you filed | for tax year | your requested refund amount is |
|---|---|---|
| Form IT-201 | 2018–2023 | on Line 78. |
| Form IT-203 | 2018–2023 | on Line 68. |
| Form IT-205 | 2018–2023 | on Line 39. |
| Form IT-214 | 2018–2023 | on Line 33. |
| Form NYC-208 | 2018–2019 | on Line 29. |
If you don't have a copy of your return, see I don't have a copy of my tax return. What do I do? for instructions.
If the line on your return where you request a refund amount is blank or you entered zero, you have not requested a refund and cannot use our Check Your Refund Status tool. You cannot use Check Your Refund Status to view the status of a payment.
If you enter information that doesn't match our system, you'll receive an error message. After four attempts, you won't be able to access your status for 24 hours. To resolve your issue, review the Social Security number and refund amount you entered to confirm they're correct. Our representatives cannot provide your requested refund amount, even after verifying your identity.
We receive millions of calls each year from taxpayers requesting more information about their refund statuses.
And every year we look for better ways to give you the information you need without requiring you to stay on hold to ask a representative. We developed this resource to help answer some of your most common questions.