Help others by sharing your thoughts and experiences about Arbury Medical Centre.
Displaying 1 to 10 of 17
★★★★★ Rated 5 stars out of 5 by Styfan Pidhajeckyj - Posted on 25 April 2024 I needed a Doctors Medical Report which, as it turns out wasn't completely straight forward! A big thank you to the Admin Team for sorting it out for me, for their understanding and full co-operation. Visited April 2024 Report as unsuitable
Replied on 20 May 2024 Dear Styfan, I am glad our team were able to help out, sometimes these things are a little more tricky than at first glance, but pleased they could resolve the issue for you. Thank you for taking time out of your day to put comments on our NHS ratings profile. Kind Regards Tina Storer, Practice Manager Report as unsuitable
★★★★ Rated 4 stars out of 5 by Anonymous - Posted on 28 July 2024 I had a problem that unsettled me greatly and needed urgent attention. After online triage I got an appointment with Dr I., straight away and thanks to her quick actions I was seen by the hospital with 7 days and a consultant within 14 days. All problems resolved and I'm signed off with no further issues Visited March 2024 Report as unsuitable
Replied on 29 July 2024 Dear Patient I was very pleased to be read the above comments regarding your recent experience of our service and consultation advise you received. These comments have been shared with the GP herself and the wider team and provide a much appreciated acknowlegement of their daily work. Thank you for taking the time to share your comments. Kind Regards, Practice Manager Report as unsuitable
★★★ Rated 3 stars out of 5 by Anonymous - Posted on 28 February 2024 Phone up on the 28 2 2024 about my medical condition was told it’s a on going there’s only emergency appointments so my on going condition is not emergency I’ve up my medication I use my cream what was given to me by gp this is affecting my mental health which I did tell receiptionist who always seems to have a problem with me and is rude to me I’m up at 3/4 every morning in pain and all this receptionist keeps telling me it’s on going in other words there’s nothing what we can do Visited February 2024 Report as unsuitable
Replied on 28 February 2024 Dear Anonymous, I am sorry that this was your experience today, however as you have placed your comments on a public platform and maintained your anonymity I am unable to assist you with your specific issue. If you would kindly submit your complaint via our complaints process as per our website I will gladly review the call you have had with a member of our team (as all our calls are recorded) and take forward any action as required and be able to assist you in your health matter. Kind Regards Tina Storer, Practice Manager Report as unsuitable
★ Rated 1 star out of 5 by Anonymous - Posted on 11 January 2024 Worst drs ever been a few time when u can get appointment but the gp today was . Well he didn't care at all asked how I knew I had IBS told him my old gps diagnosed me he said they were gve me prescription took my blood pressure never even looked at what it read chucked back in is box on is desk couldn't understand him told me I couldn't have pain in two plaice in my stomach were I said I had them . And finally before I was leaving told me to lift my top and examine my stomach why I sitting in a chair . Also they refer to patients as costumers . Dredfull . Visited January 2024 Report as unsuitable
Replied on 15 January 2024 Dear Anonymous, please direct your complaint/concerns to the practice directly asap so we can investigate your experience as this is not our usual standard of service. Additionally, I can assure you we as a Practice do not refer to patients as customers, so I would be keen to explore this too. Please send in your email to cwicb.arburyadmin@nhs.net with your contact information. Regards Tina Storer, Practice Manager Report as unsuitable
★ Rated 1 star out of 5 by Anonymous - Posted on 28 November 2023 Went to pick a fit note up only find out that the doors do not open till 9. So now unable to collect note. Website needs to be updated with the information that they are open from 8-9am for phone calls only as this is very misleading. Visited November 2023 Report as unsuitable
Replied on 20 May 2024 Dear Anonymous, please note that our website does show that we are open from 8am, so patient communication is predominantly via telephones/email or our online triage system as our doors remain closed between 8am - 9am. However, there are signs also on the door itself for any patient that comes for a pre-booked appointment during these times and those with urgent queries to use the intercom for the team to assist you. We are sorry if this wasn't clear. Kind Regards Tina Storer, Practice Manager Report as unsuitable
★★★★★ Rated 5 stars out of 5 by Anonymous - Posted on 15 November 2023 I am being treated for breast cancer, and have just finished my chemotherapy treatment. I am now waiting for an appointment for radiotherapy. In between the end of this treatment and waiting for a date for radiotherapy, I have been suffering some severe side effects, and am still anxious. I saw my GP on Monday afternoon. My appointmet was made as soon as possible, after I had spoken by phone to the surgery’s ‘receptionists’ …I know they are not just receptionists now, and I find them to be helpful, patient and professional. My GP was so very helpful too, sent me for some tests to put my mind at ease and will see me again, when the results have been received. I always feel better when I have visited the surgery and thank my GP too, for the kindness and support I have been given since my cancer diagnosis last December. My husband and I left the surgery feeling much better than when we arrived. Thank you. Visited November 2023 Report as unsuitable
Replied on 29 July 2024 Apologies for the delay in responding to your comments. I would sincerely like to thank you for taking the time out to express such positive comments regarding the service and support you have and are receiving from our team, particularly in what must be a challenging time for you too. We wish you well on your journey to recovery. Report as unsuitable
★★★ Rated 3 stars out of 5 by Anonymous - Posted on 09 November 2023 Attended the surgery at 08:45 only to be told they don't open until 09:00 and been like that for a long time. I saw another receptionist who was really helpful, I asked her what time they opened she said 09:00. I showed her the website which showed opens at 08:00. She said she would let them know and get it changed. Visited November 2023 Report as unsuitable
Replied on 09 November 2023 I apologise for the miscommunication you received this morning from our team. The practice is open via telephone and our online triage service from 8am, however our doors do not open fully until 9am. During 8-9am there is an intercom service on the door to assist with accessing pre-booked clinic appointments where applicable. We are not routinely able to assist with test results, registration or general queries in person before 9am. I hope this has further explained our practice access. I will be ensuring our team are briefed on how to communicate this effectively to our patients; thank you for bringing this matter to my attention. Kind Regards Tina Storer, Practice Manager Report as unsuitable
★★★★★ Rated 5 stars out of 5 by Leah - Posted on 12 September 2023 I have had my share of unhelpful and rude GP staff before registering with Arbury Medical Centre. This practice is definitely the best service I have ever received from the receptionists to the nurses and doctors. I understand that everybody calling on the telephone results in long waiting times. I appreciate that Arbury Medical has updated the online form to submit requests. This makes things much easier and reassures me that an admin will respond with helpful advice. Thank you for treating me with dignity! It makes a world of difference. I will continue to use Arbury Medical for as long as I live in Nuneaton. Visited September 2023 Report as unsuitable
Replied on 13 September 2023 Dear Leah, thank you for taking the time to write a review about your recent experience which has been shared with the team. We have over the last 12 months refocused our approach on the patient experience and are pleased that our efforts across all our teams is recognised. We are ensuring that offer a variety of routes for patients to access our services and are constantly updating features and technology made available to general practice to support our patients. Thank you once again. Regards Tina Storer, Practice Manager Report as unsuitable
★★★★★ Rated 5 stars out of 5 by J. London - Posted on 22 September 2023 My husband and I have recently registered and have had great care since. The receptionists are friendly and helpful and take the time to listen to the reason why you are phoning. The surgery itself has a calming and friendly atmosphere which is like a breath of fresh air compared with our previous practice. We have both had health checks and when I have been unfortunate enough to need to phone for an appointment I was listened to,treated professionally and with concern, quickly and thoroughly, it makes a great difference to a worrying time when the nurses and doctor are friendly and I am so pleased we made the move, my daughters family are also registered here. Well done Arbury medical centre so glad I have returned I had to leave 28 years ago after moving out of catchment area at the time. You are all a credit to the nhs Visited September 2023 Report as unsuitable
Replied on 25 September 2023 Thanks you Mrs London for your lovely comments regarding our team and for taking the time to write your feedback via the NHS website. Welcome back to the surgery! Its great to hear that the team are providing you and your family with the service that we strive to provide and that our efforts are appreciated. Kind Regards Tina Storer, Practice Manager Report as unsuitable
★★★★ Rated 4 stars out of 5 by Karen Houston - Posted on 25 May 2023 Rang for results and spoke to a really helpful receptionist, she got me a call back from the Doctor within and hour and after speaking to the Doctor I had to ring back to book an appointment to go in to see the Doctor, the same receptionist answered and again was really helpful and very friendly, lovely lady. Visited May 2023 Report as unsuitable
Replied on 02 June 2023 Dear Karen, thank you for your lovely comments. I am pleased to read that you received excellent service and support from our team. Report as unsuitable